At LuxeBrandsHub, your satisfaction is our priority. We are committed to providing high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be in their original condition: unworn, unwashed, with tags attached, and in the original packaging.
• Sale or discounted items are final sale and are not eligible for return or refund unless defective.
• Custom or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

1. Contact Us: Email our support team at support@luxebrandshub.com with your order number and a brief description of the issue.
2. Approval: Once your return is approved, we will provide detailed instructions and a return shipping address.
3. Shipping: Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or the wrong item was shipped.

Refund Process

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.
• Please note: Shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the item and packaging for faster resolution. We will replace the item or issue a full refund, including shipping costs.

Contact Us

If you have any questions or need assistance, our customer service team is here to help. Contact us at support@luxebrandshub.com or through our website’s contact form.